Rates

• Rates Quoted in USD are for Non-Residents
• Rates Quoted in KES are for Residents Only (proof of residency required when booking)
• Rates Quoted per room per night, based on a maximum of two adults per room, or on a single basis.
• Rates are inclusive of all levies, and 16% VAT. Additional charges to be settled direct.
• Rates are subject to room and rate availability, and subject to change without prior notice.

Child Policy

• This policy applies to all children from 0 up to and including 12 years old.
• Children 0 to 3 are accommodated on a complimentary basis when sharing with 2 adults.
• Children 4 to 12 years sharing with adult pay 25% of adult rate.
• Children 4 to 12 years in own room will pay 75% of adult rate.
• A maximum of 1 child can be accommodated with 2 adults in standard suites.
• Children of all ages are welcome and MUST be accompanied by an adult

Bookings & Payment Policy

• Full payment for all bookings required 60 days prior travel and a confirmed voucher must be processed before any arrival
• Any discrepancies on the confirmation or invoice must be addressed with reservations within 7 days from issue
• Provisional bookings are subject to availability; i.e. should we have limited rooms available, only confirmed bookings will be accepted.
• Bookings made less than 30 days prior to arrival will be held for a maximum of 48 hours
• Bookings made 30 - 90 days prior to arrival will be held for a maximum of 7 working days.
• Bookings made more than 90 days prior to arrival will be held for a maximum of 14 working days
• a 30% Deposit is required to confirm any booking

Cancellations:

• Only written cancellations will be accepted. Ensure to receive an acknowledgment of cancellations from reservations.
• 25% of fee if cancelled less than 60 days prior to arrival
• 50% of fee if cancelled less than 45 days prior to arrival
• 100% of fee if cancelled less than 30 days prior to arrival.